HOW DOES THE RIDGID LIFETIME SERVICE AGREEMENT WORK?

All RIDGID Power Tool products come with an automatic 3-year limited manufacturer warranty. The Lifetime Service Agreement (LSA) is a promotional program (that applies to eligible product categories) upon registration completion. To take advantage of the LSA’s benefits, simply register your eligible RIDGID power tool product and submit your proof of purchase for validation within 90 days of the date of purchase. No additional fees, no hassle.

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HOW DO I Register?

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HOW DO I Register?

You can register your Lifetime Service Agreement (LSA) eligible RIDGID tools two ways. Either go online to www.RIDGID.com/registration and follow the directions; or if you do not have access to the internet, you may mail your registration information to:

RIDGID^® Service Dept.
Attn: LSA
PO Box 1427 Anderson, SC 29622

For mail-in registrations, please provide the following information: full name, address, phone number, model numbers and serial numbers for all serialized components from your purchase (including batteries and chargers), along with a copy of your receipt.

HOW Long does LSA Verification take?

Verification for any product registered for the Lifetime Service Agreement online can take up to four weeks. If you choose to mail in your registration, the manual verification process can take up to 6 weeks from the date received in our offices.

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WHERE IS THE PRODUCT SERIAL NUMBER?

Serial numbers are generally located on the data plate of serialized components (tools, batteries, and chargers). This number is usually highlighted in a white box and begins with 1-2 letters. If you still are unable to locate the serial number, please contact us via chat or by phone at 1 800 268 4015 with your model number available for instructions specific to your product.

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WHERE IS MY PACKAGE MODEL NUMBER?

Your package model number is located on the outside of your box. It is usually on the front facing of the box in the bottom right-hand corner under the Lifetime Service Agreement logo. Some boxes may differ.

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HOW WILL I KNOW IF I’VE BEEN APPROVED FOR LSA?

Once your LSA is verified, the picture next to the product on your Ridgid.com account will change to show the LSA logo. If you have an email on file, you will also receive an email confirming the update.

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AFTER I GET A REPLACEMENT TOOL, BATTERY OR CHARGER HOW DO I MAINTAIN LIFETIME SERVICE AGREEMENT STATUS ON MY EQUIPMENT?

Any time a serialized piece of equipment is replaced, the new product will have a new serial code and will need to be re-registered to carry over the LSA coverage. Simply contact us via chat or give us a call at 1‒866‒539‒1710 to re-register your new product and maintain LSA status. Re-registration must occur within 90 days of replacement. Proof of replacement may be required.

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